HughesNet FAQs

General   Do I still need a dial-up modem and telephone line?   Are there activities that are not recommended for use with a Satellite Connection?   Is HughesNet a solution for Rural Satellite Internet service?   What are my options for High-Speed Satellite Internet?   Why should I choose HughesNet as the Satellite Internet Service for my home?   What kind of satellite Internet rates does Hughes offer?   What is included with a standard installation?   How can I/where can I purchase the HughesNet product?   Will my HughesNet high-speed Internet always be available?   Can I get HughesNet high-speed Internet in my area?   What is your upload/download limit policy (Fair Access Policy)?

Speed   How fast are HughesNet services for your home?   What connection speeds will I typically get with HughesNet?

Compatibility   What are the computer system requirements for HughesNet?   Is HughesNet compatible with my Mac?   Can I use HughesNet to run a small network?   Can I use a PCMCIA card adapter for my laptop?   Can I run a VPN over HughesNet?   Can I put this system on a boat or in an RV?

Satellite TV If I already have DIRECTV or DISH network service, do I need to get a new dish for HughesNet? I have DIRECTV / DISH network service already. Will this be on the same bill? Any special deals?

Installation   Why is there a requirement that the HughesNet system be professionally installed?   Can the HughesNet certified installer hook up my home network?   How quickly will I be up and running?   What can I expect at the time of installation?

Ordering   If I order HughesNet today, will you bill my credit/debit card today?   Do you have a money-back guarantee?   Does HughesNet have an Early Termination Fee?

Customer Care   I’m a home user of the HughesNet service. How can I contact Customer Support when I have a question or problem?

 

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