Frequently Asked Questions

Q: Will my HughesNet high-speed Internet always be available?

A: One of the greatest benefits of being a satellite high-speed Internet customer through HughesNet is that the Internet is always on.

In addition to round-the-clock high-speed Internet availability, HughesNet customers receive other benefits as well. By signing up for a satellite high-speed Internet plan, customers receive:

• Five or more email accounts each with up to 2 GBs of storage space
• Spam and virus protection
• Blog creation tools
• Customizable Web portal where you can access news, information, and all your favorite Websites in one place
• Online account management
• 24/7 Technical and Customer Service support

Benefits of choosing HughesNet as your high-speed satellite Internet service

The HughesNet Website provides a convenient set of tools for customers to use. After signing up for satellite high-speed Internet it’s easy to create an online account. With an account, you can change your billing information, manage email accounts, upgrade your service, and more.

In addition to these account management tools, the Hughes’ Website provides a comprehensive list of troubleshooting articles, frequently asked questions, and other high-speed satellite Internet service help. If there ever comes a time you need to speak with Hughes about your service, the HughesNet user-friendly customer portal allows you to contact the HughesNet Customer Care and Technical Support staff 24/7. There are three easy ways to contact us:

• Via live chat and with a support representative
• Email HughesNet and receive a response within 24 hours
• Call us at 1-866-347-3292

Whichever method of contact you choose, a Hughes’ team member is always available—just like our high-speed satellite Internet service.