Frequently Asked Questions

Q. Do you have a money-back guarantee?

If you cancel your service within 30 days of activation, and return your HughesNet modem and radio (transmitter), you can receive a refund of $200. Installation charges and other fees are not refundable. The HughesNet modem and radio must be returned to Hughes, in good condition, within 60 days of your service activation in order to receive the equipment refund. Hughes will provide instructions on how to de-install and return your equipment. You are not required to return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount or any cables.