Frequently Asked Questions

Q: Are there activities that are not recommended for use with a Satellite Connection?

VPNs.VPNs do not work well over satellite. You may use a VPN with HughesNet plans, but you will likely experience reduced speeds by as much as 50–75%. You can restore your connection to full speed by simply disabling your VPN client when your session is over. Note: HughesNet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.
Heavy downloading. The HughesNet Home Service plan is not recommended for heavy downloading. The Elite Service Plans are faster and can handle heavier downloads. Note however that the Fair Access Policy (FAP) applies.
VoIP. Voice over IP doesn’t work well with satellite due to latency issues.
Video Streaming. Video streaming does not work well with satellite due to the latency issues mentioned above.